We
Listened.

Q4 last year was our biggest quarter. More orders than we'd ever processed, more new customers than we'd planned for, and more demand than our logistics were built to handle.

For a brand that cares deeply about the experience of receiving a TWBC product - the unboxing, the timing, the feeling of it arriving exactly when expected - that wasn't good enough. Orders were delayed. Some of you didn't receive your products when you should have. A few of you reached out, and many of you didn't, but we know the experience fell short regardless.

We don't think that's acceptable. And we wanted to say that plainly, without dressing it up.

We spent the months since then doing what we should have done before we scaled — building the fulfilment infrastructure to match our ambitions.

We've partnered with a dedicated 3PL facility here in Adelaide, South Australia. Every order is now picked, packed, and dispatched the same or next business day. We're shipping via Australia Post, with full tracking from the moment your order leaves us.

We are 100% back in stock across the full range. No backorders. No "allow extra time." 

If you order from us today, your product leaves Adelaide the next business day. You'll receive a tracking number, and it will arrive when it says it will. That's the standard we always intended to hold — and now the systems behind the scenes reflect it.

If you ordered over the holiday period and had a poor experience, we genuinely appreciate your patience. We didn't take it lightly, and we hope this is the beginning of earning that trust back properly.

And if you're new to TWBC — welcome. This is who we are. A brand founded by watch enthusiasts, built around the belief that the collections you've spent years assembling deserve to be cared for properly. We're ready to prove it.