Orders normally dispatch within 1–2 business days.

During BFCM and Christmas, dispatch may take slightly longer due to volume, but we always prioritise time-sensitive gifts when you tell us.

No — this is very common during busy periods.

Couriers may take 24–72 hours to complete the first scan even after the parcel leaves our warehouse.

Tracking will update once it reaches the next depot.

Some items ship separately to protect them from damage (e.g., watch winders + Voyager cases).

Your remaining item is on its way and will arrive shortly with its own tracking updates.

If local stock sells out (especially during BFCM/Christmas), we ship from our international warehouse to avoid delays.

Product quality is the same, and you’ll receive the full tracking journey.

Our winders work with nearly 99% of automatic watches — including Rolex, Omega, Tudor, IWC, Breitling, Longines, Oris, Seiko, and more.

Just ask us if you’d like the perfect setting for your model.

All our winders have built-in rest cycles to prevent overwinding.

They mimic natural wrist movement and are safe for luxury movements.

Please check:

• Your mailbox

• Safe drop areas

• With other household members

• With neighbours

• With building reception (if applicable)

If it’s still missing after 24 hours, contact us and we’ll lodge an investigation and replace it if necessary.

Express refers to the delivery speed after your parcel is scanned by the courier.

If the first scan is delayed (usually during peak periods), tracking may appear slow at the start — but express speeds still apply once the parcel enters the active network.

Some items (e.g., free gifts like the Voyager) ship from our international warehouse when local stock runs out. This prevents delays to your main item.

Both parcels will arrive, just potentially at different times.

Most commonly, an email wasn’t entered at checkout.

Just contact us and we’ll add it manually and resend everything.

Yes, all our products are 100% authentic and sourced directly from authorized distributors and manufacturers.

Yes — all support USB or battery operation.

Battery life varies based on rotation setting and watch weight.

Yes, exchanges are available within 30 days of purchase. Please ensure the item is still in its original packaging.

Enter your discount code in the designated field at checkout. The discount will be applied to your order total automatically.

If a parcel is RTS, we can:

• Resend it to a new address

We’ll also cover re-shipping in most cases where the courier was at fault.

Couriers may redirect if:

• The driver can’t safely access the address

• There’s a mismatch in apartment/unit numbers

• It’s faster to reroute through a different hub

We’ll monitor it and make sure it gets to you.

We completely understand how frustrating slow shipping can be — especially when you’re waiting on a gift.

Once your parcel is with AusPost or Aramex, we’re unfortunately not able to make the couriers move faster. They operate independently from us, and during peak periods (BFCM and Christmas especially), they can experience delays.

The fastest way to get real-time updates is to call the courier directly with your tracking number. They can give you more detailed information about your parcel’s exact location.

That said, you can always message us too — we’re happy to check the tracking, monitor the movement, and escalate things if it looks stuck longer than normal.

Christine

Senior Customer Service @ The Watch Box Co.

Once it’s with the courier, we can’t edit it directly, but you can request an address change through the courier’s tracking portal.

If they can’t update it, it may return to us — then we can resend it.

Yes, create an account to save items to your wishlist and access them anytime from any device.

Take a photo as soon as you can and message us — we’ll replace it right away.